Customer Care & FAQ
PAYMENTS & RETURNS
Helen Kaminski Australia is committed to customer satisfaction. We accept returns on all products sold by helenkaminksi.com given the following conditions are met.
• Item/s must be returned within 30 days of receipt.
• Item/s are unworn, undamaged and in its original packaging with tags attached
• Items are returned with the original invoice
For all returns and exchanges, provided that you have met the above conditions, please send the items to our Head office:
RE: Online Returns
50 Denver Rd
Denver, PA 17517
We will process your return upon receipt of the goods and issue your refund promptly. Please allow up 14 days from the time of receipt for the refund to be processed back to your original method of payment. Orders returned after 30 days of receipt are not eligible for a full refund. Merchandise credit will be given if you do choose to return it, provided all the return policy conditions are met and has not exceeded beyond 90 days of receipt.
Return postage costs will be at your expense. We highly recommend using a traceable delivery method for all returns as we are not liable for any losses or damages to the product during this delivery. Unfortunately, we cannot refund shipping charges unless the item is faulty*.
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn.
If you wish to make an exchange, simply return the original item with the original invoice and packaging to our warehouse. A new order can be placed through helenkaminski.com at any time or you can contact us (1-877-599-8904) to place an order via our Customer Service Team. We will process a refund upon receipt of the original item.
NOTE: All returns and exchanges are reviewed. We do not process returns or exchanges for items that were not purchased at helenkaminski.com.
This information is a guide only and is subject to fabric variation. All sizes may not be offered in every style or in every region.
Most styles are one size (57.5cm)
Extra Large: 61.5cm
One Size: 59.5cm
How to Measure Your Head:
A crown brim junction (CBJ) measurement is the circumference of your head. Wrap a tape measure over the central forehead area and around your head to mimic the natural position of a hat, just above the brow line and ears.
CUSTOMER CARE/ CONTACT US
USA/ EU CUSTOMER SUPPORT
Phone: + 877 599 8904
Phone: + 212 398 3434
AUSTRALIA/ GLOBAL CUSTOMER SUPPORT
Phone: + 61 2 9318 4630
Phone: +61 2 9318 4603
JAPAN CUSTOMER SUPPORT
PRODUCT CARE & FREQUENTLY ASKED QUESTIONS
Please visit our Frequently Asked Questions page for more information on product care, sizing and other common queries.